30-Day Return & Refund Guarantee

Our policy lasts for 30 days after receipt of the goods. If 30 days have passed since you received the goods, unfortunately, we cannot offer you a refund or exchange.

Situations When We Refund

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
- Gift cards

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at netuera@outlook.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at netuera@outlook.com

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return Process

1. Email our Customer Service with your product picture/video and describe the problem.

2. Customer Service confirms. Expected processing time for returns will be 3-5 days.

3. Delivery your goods back to NETUERA’s Warehouse.

4. Refund.


1. Our customer service email: netuera@outlook.com

2. Please write a note with your order number (for example: KE-XXXX) and put inside the package before sending the delivery.

3. Attach the label sent to you by our customer service to the surface of the package.

4.We will issue a refund within 30 days of receiving the returned goods.

5.Default returns to the address below

14211 Ramona Ave Chino California 91710-5751

Shipping Fee
NETUERA is responsible for the return shipping cost, without you having to bear it

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Other Situations
If you have a unique situation that is not covered in the policy above, please contact us.

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