How can we help you?

Do you ship to my country?

We ship to and from the United States (except for remote states or areas such as Alaska and Hawaii) In the future, we will gradually open up Canada, the United Kingdom, Germany, Australia and other countries

What payment terms you can accept?

We can accept Paypal, Visa, Mastercard, Discover and American Express.

My payment was declined, why?

If your credit card is declined there may be a few reasons: the card has no funds available, you entered the wrong CSV security code, the card is expired, you entered the wrong billing information, the card does not allow internet purchases (card not present purchases) etc. In any event by calling your issuing bank they can tell you why the card is declining.

How do I track my package this site?

You can track your parcel via the Confirmation Email. Also, you can click “Track my Order” link on our website.

How do I cancel my order?

You can directly cancel the order when the goods are not delivered. If they are delivered, please reject the goods. Refund will be issued accordingly if card is charged.

What if my address is wrong?

If your address is not available, we will send you an email or call you. Please be sure to check your email within 24 hours of placing your order. We will do everything we can to fufill your order.

Is my information is securing using this site?

Absolutely!!! Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.
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